By Rod on Friday, May 16, 2008
Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1
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By Rod on Wednesday, April 30, 2008
Email is an important part of any helpdesk operation, and HelpMaster Pro delivers a lot of options when it comes to configuring, sending and authoring email. Learn how the "From" address setting within HelpMaster Pro can help you achieve a more organized helpdesk.
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By Rod on Friday, January 11, 2008What to do when your Vista machine's CPU runs at 100% |
By Rod on Thursday, January 03, 2008
Some basic stats on the rise and rise of the www.helpmasterpro.com
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By Rod on Friday, December 21, 200711111010111 was another good year for PRD Software. He's my brief re-cap of what happened. |
By Rod on Wednesday, December 05, 2007
Send us your errors! You know you want to!
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By Rod on Wednesday, December 05, 2007
Running the web on II7 (eg. Vista) requires a couple of small adjustments. Knowing these couple of tricks will make your life that much easier...
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By Rod on Tuesday, November 27, 2007There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question? |
By Rod on Thursday, November 15, 2007
Database maintenance is vital for keeping your HelpMaster Pro database working at it's peak. When was the last time you did some basic maintenance on your SQL Server database?
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By Rod on Thursday, November 08, 2007
Where should you link to when the web is Active Directory enabled? The answer may surprise you...
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By Rod on Thursday, November 08, 2007
The way your web interface is configured for debug may have a big impact on performance...
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By Rod on Tuesday, October 30, 2007Last week Adam Cogan from www.SSW.com.au dropped in for a quick visit...and an impromptu code review. |
By Rod on Tuesday, October 23, 2007
A newly discovered tool (Selenium) could greatly improve the testing of HelpMaster Pro
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By Rod on Friday, October 19, 2007SQL Server code camp - Charles Sturt University Wagga Wagga 2007 |
By Rod on Thursday, October 18, 2007
HelpMaster Pro release candidate
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By Rod on Wednesday, October 17, 2007
Here is my adventure getting HelpMaster Pro web interface to run on an externally hosted website (ie, using a hosting company). There were a few gotchas to consider but we got there in the end...
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By Rod on Tuesday, October 16, 2007
Welcome to the world of webbed feat and my HelpMaster Pro blog!
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